Support & Product Guide — Every Feature

Getting started

New to Teloring? Take the tour, run the first-login checklist, and learn the day-to-day conversation workflow.

Channels — The Ring

Connect steps, provider screens and settings for every channel type, plus what to do when an inbox stops receiving.

CRM, customers & Views

Customer records, lifecycle stages, custom objects and the field editor — then Views to query all of it as a table.

AI, AI Agents & Knowledge Base

Which AI capability does what, how to configure an autonomous AI Agent, and how to feed both from your own content.

Automation & forms

Studio triggers, conditions and actions, plus the forms that feed them structured customer data.

Analytics & reporting

Build dashboards over conversations, reps, channels, customers, forms and signatures — or let AI build the report.

Documents & e-signature

Upload a PDF, place the fields, send the signing link, and keep the stamped document with its audit trail.

Team, admin & security

Invite people, set roles and 2FA, review the audit log, watch storage, and collect your Achievement credits.

API reference

The interactive REST reference — parameters, request bodies, response schemas and live examples. Authenticate with a JWT session or a personal API key sent as X-API-Key.

For developers

Build on the Teloring API

A REST API with JWT and personal API-key auth, webhooks for real-time events, an API channel for pushing messages in from any system, and an inbound webhook trigger to start a Studio flow from outside.

GET /api/v1/conversations
X-API-Key: <your personal API key>

{
  "conversations": [
    {
      "id": "conv_abc123",
      "contact": "Sarah Johnson",
      "channel": "whatsapp",
      "status": "open",
      "priority": "high",
      "last_message": "Need help with order #4521"
    }
  ]
}

Open the API reference